Exchanges and returns

Does Pomoline online have a Customer Service Department?

Yes, through a contact form or by email to [email protected] and through our telephone service which you can call:
Monday to Thursday: from 10am to 2pm and from 4pm to 6pm
Friday: from 10h to 14h (GMT+1)

Customer service telephone number:

+34 961917046

What information can I get from Customer Services?

You can solve doubts about products, orders, payments, returns and other incidents.

Is it possible to cancel an order?

Yes, as long as the order has not entered the packaging and shipping process. You can request cancellation through the contact form, by emailing [email protected] or by calling Customer Service: +34 961917046

Can I track the status of my order?

Yes, by writing an email to our customer service email [email protected] we will keep you informed of the status of your order and the exact date of shipment.

What should I do if I receive a different item than the one I ordered?

We will exchange it for the correct item as soon as possible and free of charge.

Can I return a product if I regret having bought it?

Yes, we will refund the amount of the item on the same card you used to place your order or by bank transfer to your account but only after we have received the returned items. You will be responsible for the shipping and bank charges incurred. To resolve this incident use the contact form, write to [email protected] or call Customer Service: +34 961917046.
The maximum period to accept the return of a purchase is 30 days from the date of payment.
In our terms and conditions of sale you can see the exceptional cases in which we will not accept returns.